Simple, paradigm shifting SLAs#
Our technology enables customers to make informed risk decisions based on resilience and redundancy. Over engineering an SD-WAN means we can greatly enhance our SLA.
The more redundancy and resilience options chosen by a customer, the greater the multiplier of SLA credit, up to 10x money back, for service interruptions.
Risk can be tailored at both the core and site level, with multiple redundant cloud connections, datacentres, transit points, local EVXs, carrier and circuit technologies.
5x SLA - 100% service uptime#
For all sites with the following levels of fault tolerance we will commit to 100% service uptime and 5x SLA money back.
Last mile/on site#
- 2+ circuits
- 2+ independent carriers
- High Availability CPE cluster or spare CPE
- 2+ geographic datacentres
Core/datacentre#
- Geographically diverse transit links (to internet, cloud, datacentre, 3rd party etc)
- Multiple transit gateways
- Multiple carrier edge gateways
10x SLA - 100% service uptime#
When every level of redundancy is taken, including the following, the SLA is upped to 10X money back:
Last mile/on site#
- 3+ circuits
- 3+ independent carriers
- 2+ circuit technologies (e.g. ethernet/broadband/cellular)
- High Availability CPE cluster
- Spare CPE
- 3+ geographic datacentres
Core/datacentre#
- Geographically diverse transit links (to internet, cloud, datacentre, 3rd party etc)
- Multiple transit gateways
- Multiple carrier edge gateways
1x SLA - 99.9% service uptime#
All other remaining services have a 99.9% service uptime money back guarantee.